Please read the terms and conditions carefully before engaging our services.
Effective Date: 2026
These Terms and Conditions apply to the provision of engineering, machining, fabrication, manufacturing, repair and related services by JAG Engineering (“JAG Engineering”, “we”, “us” or “our”) to any customer (“Customer”, “you” or “your”). By requesting a quotation, placing an order, approving work or accepting goods or services from JAG Engineering, the Customer agrees to these Terms and Conditions. These Terms and Conditions should be read together with any quotation, written specification, purchase order, drawing or other written agreement applicable to a particular project.
2.1. All quotations issued by JAG Engineering are subject to the specifications and information available to JAG Engineering at the time of quotation.
2.2. Unless otherwise stated in writing, quotations are valid for 30 days from the date of issue.
2.3. A quotation may be revised where there are changes to the Customer's requirements, specifications, quantities, materials, drawings, delivery requirements or other project conditions.
2.4. A quotation does not constitute acceptance of an order until the order has been confirmed by JAG Engineering.
3.1. The Customer is responsible for ensuring that all drawings, dimensions, specifications, samples and other technical information supplied to JAG Engineering are accurate and complete.
3.2. JAG Engineering will manufacture components according to the specifications, drawings and requirements supplied or approved by the Customer.
3.3. Where clarification is required, JAG Engineering may request additional information before commencing work.
3.4. Any changes requested by the Customer after work has commenced may result in additional costs and/or changes to the agreed delivery date.
4.1. Materials will be supplied in accordance with the quotation or agreed specification.
4.2. Where the Customer supplies materials, the Customer remains responsible for ensuring that the materials are suitable for the intended application unless otherwise agreed in writing.
4.3. JAG Engineering will not be responsible for defects arising from unsuitable, defective or incorrectly specified materials supplied by the Customer.
5.1. JAG Engineering will carry out work with reasonable skill and care and in accordance with the agreed specifications.
5.2. Manufacturing tolerances and requirements will be based on the Customer's drawings, specifications or written agreement.
5.3. Where no tolerance is specified, JAG Engineering may apply reasonable manufacturing tolerances appropriate to the relevant manufacturing process.
5.4. JAG Engineering reserves the right to subcontract specialised processes where necessary, while remaining responsible for managing the agreed work.
6.1. Delivery dates provided by JAG Engineering are estimates unless a specific delivery date has been expressly agreed in writing.
6.2. Delivery times may be affected by material availability, machine availability, technical changes, supplier delays, transport issues or circumstances beyond JAG Engineering's reasonable control.
6.3. JAG Engineering will communicate significant delays to the Customer where reasonably possible.
7.1. The Customer should inspect completed goods as soon as reasonably possible after delivery or collection.
7.2. Any apparent manufacturing defect or discrepancy should be reported to JAG Engineering within a reasonable period after delivery.
7.3. Where a complaint is made, JAG Engineering may request photographs, measurements, drawings or other information necessary to investigate the issue.
7.4. Where a defect is confirmed to have resulted from JAG Engineering's workmanship or failure to manufacture according to the agreed specification, JAG Engineering may, at its discretion, repair, replace or otherwise rectify the affected work.
8.1. Payment terms will be stated on the applicable quotation or invoice.
8.2. JAG Engineering may require a deposit or advance payment before commencing certain projects.
8.3. Work may be suspended where agreed payments are not received when due.
8.4. The Customer remains responsible for payment of amounts properly due under an accepted quotation or order.
9.1. Cancellation of an order after manufacturing or procurement has commenced may result in charges for work completed, materials purchased and other reasonable costs incurred by JAG Engineering.
9.2. Cancellation requests must be submitted to JAG Engineering in writing.
10.1. Where the Customer provides equipment, components, drawings, tooling, samples or other property, the Customer remains responsible for ensuring that such property is suitable for the intended work.
10.2. JAG Engineering will take reasonable care of Customer property while it is in JAG Engineering's possession.
10.3. The Customer should ensure that important drawings, designs and other information are backed up.
11.1. Unless otherwise agreed in writing, intellectual property supplied by the Customer remains the property of the Customer.
11.2. JAG Engineering retains ownership of its own manufacturing methods, processes, know-how, technical techniques and pre-existing intellectual property.
11.3. JAG Engineering will not knowingly use Customer drawings, designs or confidential technical information for purposes unrelated to the agreed work without the Customer's permission, except where required by law.
12.1. JAG Engineering and the Customer may receive confidential technical, commercial or business information during a project.
12.2. Each party should take reasonable steps to protect confidential information received from the other party.
12.3. Confidential information may be disclosed where required by law or by a lawful authority.
13.1. JAG Engineering aims to provide workmanship consistent with the agreed specifications and accepted engineering practices.
13.2. Any warranty applicable to a particular product or service will be stated in the quotation or written agreement.
13.3. Warranty claims may be excluded where a defect results from: incorrect installation; misuse or improper operation; unauthorised modification; normal wear and tear; corrosion or environmental conditions; failure to maintain the component properly; incorrect specifications supplied by the Customer; or materials supplied by the Customer that are unsuitable or defective.
14.1. JAG Engineering will not be responsible for losses resulting from circumstances outside its reasonable control.
14.2. The Customer is responsible for ensuring that manufactured components are suitable for their intended application unless JAG Engineering has expressly undertaken responsibility for the design and application.
14.3. Nothing in these Terms and Conditions is intended to exclude or limit any liability that cannot lawfully be excluded or limited.
JAG Engineering will not be responsible for delays or failure to perform caused by circumstances beyond its reasonable control, including natural disasters, fire, industrial action, power interruptions, equipment failure, transport disruptions, supplier delays, government action or other unforeseen circumstances.
Information displayed on the JAG Engineering website is provided for general information purposes. While JAG Engineering aims to ensure that website information is accurate and up to date, specifications, services, images and other information may change without notice. A website description does not replace the specifications contained in an accepted quotation or written agreement.
JAG Engineering may collect and process information supplied by customers for purposes including: responding to enquiries; preparing quotations; processing orders; communicating with customers; delivering services; and maintaining business records. JAG Engineering will handle personal information in accordance with applicable South African privacy and data-protection requirements.
These Terms and Conditions are intended to apply to transactions conducted by JAG Engineering in South Africa and will be interpreted in accordance with applicable South African law.
JAG Engineering reserves the right to update these Terms and Conditions where necessary. The version applicable to a particular order will generally be the version accepted or incorporated into the relevant quotation, order or agreement.
JAG Engineering
271 Belmont Road
Effingham Heights
Durban
4051
South Africa
Telephone: +27 84 507 7744 / +27 83 265 9021
Email: jagengineering271@gmail.com
